1 .Inquiry and consulting support, professional face mask making line or Melt-blown fabric making line solution for free
2.Machine videos for your reference.
3.Sample testing support.
4. View our Factory.*After-sale Service
1. Manuals / Videos of machine installation, adjusting,setting, maintenance are available for you.
2. If any problems happen and you can not find out the solutions, Telecom or Online face to face communication available 24 hours.
3. ICT engineers & technicians are available to send to your countries for services if you agree to pay the expenditure.
4. The machine will have a 1-year warranty for the machine,2 years warranty for the electric part. During the warranty year if any of the parts broken not by man-made. We will free charge to replace the new one for you. The warranty will begin after the machine send out we received the B/L.FAQ
1: How to find a machine suitable for my product?
Tell me about your product details. 1. What kind of product you have. 2. The size of your product( the length, width, and height).
2: Is an engineer available to serve oversea?
Yes, but the travel fee is paid by you， The service is temporarily suspended .So actually to save your cost, we will send you a video of the full details machine installation and assist you till the end.
3. Are you a factory or trading company?
We are the factory, and especially R&D, manufacture and sell various automatic equipment. We have engaged in the automatic machine production for over 10 years.
4. What’s your payment way?
T/T by our bank account directly, or by Alibaba trade assurance service, or by West Union, or in cash.
5. How can we make sure about the machine quality after we put the order?
Before delivery, we will send you the pictures and videos for you to check the quality, and also you can arrange for quality
checking by yourself or by your contacts in China.
6. We are afraid you won’t send us the machine after we send you the money? Please note our above business license and certificate. And if you don’t trust us, then we can use Alibaba trade assurance service, guarantee your money, and guarantee your machine’s on-time delivery and machine quality.
7. Why we should choose your company?
We are professional in automatic machines for over 10 years, and we provide better after-sales service. You guarantee no risk for our deal.
After-sales service commitment
1. Send technicians to install and debug the equipment.
2. The custom-made party prepares auxiliary facilities according to the provided foundation installation drawings, prepares for the preliminary installation of equipment, and actively cooperates with the work of the contractor’s personnel. The water, electricity, and gas lines are laid to the designated location according to the requirements of the installation drawings, and all materials required for production are prepared.